Visitors and clients are assured of our commitment to the safety, security and confidentiality of personal and portfolio information on this web site. We have taken extensive steps to prevent unauthorized access to this information.
Securities laws require us to collect personal information, such as your name, address, birth-date, and Social Insurance Number. This means that we must sometimes share information with others (such as outside vendors who provide trading, custody, record keeping and performance reporting services, for your portfolio). These vendors are only transmitted information that is as required by governing provincial securities commissions and other regulatory and government entities.
Our primary goal in collecting personal information is to provide you with a smooth, efficient and customized experience. This allows us to provide features that meet your needs, and to customize our service to make your experience easier.
Your account information resides on a secure portion of our web site. Access is gained through logging in under a unique username and password assigned to you. This being said, we require your commitment in this relationship - please keep your username and password secure!
Electronic privacy is a vital element in the ongoing success of the Internet. The information you enter here will be kept in strict confidence and will never be sold or rented.
This privacy statement applies only to our site. Links to other sites will have their own statement of privacy and should be read during your visit.
You should be aware that, like most commercial web sites, we use what is known as "cookie" technology. A cookie is a non-executable piece of data that a web site can send to a user's browser when the user links to that site. By assigning a unique date element to each visitor, the web site is then able to recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract personal information about you. Most browsers provide a simple procedure that will enable you to control whether you want to receive cookies by notifying you when a web site is about to deposit a file.
We use IP addresses to analyze trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
This web site takes every precaution to protect users' information. When you submit sensitive information via the web site, your information is protected both on-line and off-line.
When users enter sensitive information online (such as credit card number and/or social security number), that information is encrypted and is protected with encryption software. [While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just 'surfing'.]
While we use encryption to protect sensitive information online, we also do everything in our power to protect information off-line. Access to all of our users' information is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. [Our employees must use password-protected screen-savers when they leave their desk. When they return, they must re-enter their password to re-gain access to your information.] Furthermore, all employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers that we use to store personally identifiable information are kept in a secure environment.
Site and Service Updates
We also send the user site and service announcement updates which contain important information about the service. We communicate with the user to provide requested services and in connection with issues relating to their account via e-mail or telephone.
Correction/Updating Personal Information
If a user's personally identifiable information changes, or if a user no longer desires to use our services, we will endeavour to provide a way to correct, update or remove that user's personal data provided to us.
Notification of Changes
By using this web site, you consent to the collection and use of your personal information by Guardian Capital Group Limited, its subsidiaries, subscribers, affiliates, partners and associated businesses.
We welcome your questions and comments about privacy. Please Contact Us to send an e-mail.
© 2016 Guardian Capital Group Limited. All rights reserved.